1. Do your tutors come to our home?
Yes, our tutors come to your home or another place of your choosing, i.e., a public library, coffee shop, or bookstore.
2. How do you screen your tutors?
Before we hire a tutor, we require them to complete a detailed application. This allows us to make sure that they have a distinguished academic background and teaching or tutoring experience. We then invite fewer than 1% of all applicants to meet with us for an in-depth, face-to-face interview. Through the interview, we are able to get a better sense for the person’s personality, character, and teaching ability. Following the interview, we contact three professional references and run a background check. This lengthy process gives us the confidence that any tutor hired by us meets our high standards for tutoring ability, academic achievement, and personal integrity.
3. How much does tutoring cost?
Subject tutoring is $55/hr, and test preparation is $65/hr.
4. Do you offer any package deals or discounts?
Clients who prepay for 10 hours of tutoring will receive the 11th hour of tutoring free of charge.
5. How many hours of tutoring do most students need?
Every student is unique; so also is the amount of tutoring that each students needs. The amount of time required will ultimately depend on where the student starts, where he/she wants to go, and how hard he/she is willing to work to get there. Because every students is different, we do not require our clients to sign any contracts or make any long term committments. We do not believe that last minute cramming is a useful learning tool, so we work only with clients who want at least four hours of tutoring. But beyond that, clients are free to simply use as much or as little tutoring as they need.
6. Do you offer any guarantees for your services?
Since every student begins the tutoring at a different level and faces unique challenges to success, it is impossible for us to guarantee a specific score increase for test prep tutoring or a specific grade increase for subject tutoring. We do, however, stand behind our work, and we have an incredibly impressive track record. See real client testimonials here and question #7 below for our refund policy.
7. What is your refund policy?
We understand that sometimes a great tutor and a great student are not great together; successful tutoring requires chemistry and synergy. Thus, if after the first hour of tutoring and before the second hour of tutoring you feel that your tutor is not a good match for you, we will refund the cost for the first hour of tutoring and immediately assign you a new tutor or refund all of your money. If you decide to stop the tutoring at any point after the second hour of tutoring, we will refund your unused credit as long as you request a refund within 90 days after your last tutoring session.
8. How soon can the tutoring start?
We can usually send one of our excellent tutors to your home within 2-3 days after our first phone call with you.